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FAQs

F.A.Q.

popular questions

Are pets allowed?

We welcome small pets on board, but please notify us in advance to ensure we can make the necessary arrangements for a comfortable journey.

Is there 5G Wi-fi in rooms?

Yes, selected accommodations offer high-speed 5G Wi-Fi—please check room details when booking or ask our team for available options.

Where to get more info on camping?

You can find detailed camping information—including sites, gear, and safety tips—on our Camping Guide page or by contacting our support team directly.

IS THERE INTERNATIONAL INSURANCE SERVICES?

Yes, we offer optional international travel insurance in partnership with trusted providers—ask our team for coverage options and pricing.

What if my ticket expire?

If your ticket has expired, please reach out to our customer service within 24 hours to explore rebooking options or applicable change fees.

hOW DO YOU DEAL WITH LOST ITEMS?

All lost items are recorded and safely stored for 30 days—contact our office with a description of your item and trip details, and we’ll assist you right away.

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4.5/5
" I had great time with travel agency! Cozy trip and best travel service so far! "
Denise Griffin
Whk, 2024
5/5
" I had great time with travel agency! Cozy trip and best travel service so far! "
Jeff Douglas
IBIZA, 2018
4.5/5
" I had great time with travel agency! Cozy trip and best travel service so far! "
Kelly Bezos
IBIZA, 2018
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